SHIPPING POLICY
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Your bag is then shipped directly from our partner's warehouse in Italy.
Delivery Time
We currently ship to all countries within the European Union. Once shipped, orders typically arrive within 2–5 business days.
Total delivery time is generally 3–7 business days from the time of your order.
Shipping Costs
Shipping is free on all orders within the EU. All orders are shipped from within the EU, so there are no customs fees or import duties
Order Tracking
You will receive a tracking number by email once your order has shipped.
Delays
While we aim to meet the timeframes above, delays can occasionally occur due to high order volumes or carrier issues outside our control. If your order is delayed, we will keep you updated.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer.
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us and we will make it right.
Contact
Questions about your shipment can be sent to contact@ortizstudio.net